Shipping

  • PLEASE allow 3-5 business days for items to ship. BUsiness days do not include weekends and major holidays.

  • custom orders: timing will be established on a case to case basis

  • Items (not including paintings and large weavings) will ship within the united states via USPS PRIORITY MAIl with a Flat Rate of $7.50 with tracking UNLESS OTHERWISE NOTED.

  • there will be a flat rate of $20 added to orders shipping internationally. tracking is not included and price will depend on location.

  • one.was.old is not responsible for any lost or damaged packages.

returns

  • WE will accept returns within 10 days of purchase on all undamaged and unused goods. (DOES NOT INCLUDE PAINTINGS AND LARGE WEAVINGS)

  • PLEASE EMAIL US WITH ANY QUESTIONS ON A PIECE BEFORE PURCHASING

  • All sale or discounted pieces are final sale.

  • Please email us with any questions or concerns prior to shipping your return.

  • Customers are responsible for return shipping and costs.

  • LONGO is not responsible for any lost or damaged items. Return shipping with a tracking number is encouraged.

  • The account used for initail payment will be credited minus initial shipping charges after we recieve the return item(s). 

exchanges

  • exchanges will not be accepted 10 days after receiving goods. paintings are not eligible for exchange. please email us with exchange inquiries. all sale and discounted items can not be exchanged.